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Open Your ikaya Privacy Choices

Your ikaya account connects the lobby, wallet, cookie choices and support history under one privacy policy, so you can see how data moves before you open an account.

Account data explainedCookie choicesMalaysia access termsTouch 'n Go context

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Explore How Our Policy Protects Data

ikaya Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy describes how we collect, use, store and share data when you create an account, enter the lobby, contact support or use the wallet. We collect only what we need to run account access, verify payment activity, keep session records and answer your requests.

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For Malaysia, we handle privacy questions with reference to local data protection expectations and the law that applies to your location. Access to the lobby, account tools and any eligibility checks depends on local law and is available where local law permits. Payment names shown here
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are used as examples of data context, not as permission to use a service where local rules do not allow it. If we change this policy, we place the updated wording on this page and may point you to it through account messages or support.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Check Privacy Help Channels

Privacy requests should reach the team that can verify you safely. Start with chat for quick account checks, use email when you need a written record, and contact wallet support when the…

Live Chat Privacy Desk Use chat when you need a quick privacy check on account data, cookie choices or recent login alerts. We confirm your identity first, then send the request to the privacy team when deeper action is needed.

Email Privacy Requests Email works well for correction, access and deletion requests because it gives both you and us a written trail. Include your account name, contact email and the privacy action you want us to assess.

Wallet Data Queries When your request involves Touch 'n Go, GrabPay, Boost dan FPX, wallet support checks transaction references without asking for full banking credentials. We use those references to trace account records and respond clearly.

DATA CARE

Browse Data Controls Inside Your Account

We write this policy around real account events: registration, login, game-session records, wallet checks, cookie choices and support conversations.

Account Data Map

Your account record can include contact details, login history, device signals and preferences you set in the lobby. We use that data to keep access consistent and to answer account-specific privacy requests.

Cookie Choices

Cookies help keep your session active, remember language choices and measure whether pages load correctly. You can clear browser cookies, and we may ask you to log in again after they are removed.

Login Security

We track sign-in attempts, device changes and unusual access patterns so we can protect your account from unauthorised entry. If we detect a concern, support may ask you to confirm identity before changes continue.

Payment Records

Wallet records may show payment channel, time, amount, status and transaction reference for Touch 'n Go, GrabPay, Boost dan FPX. We use these details to match account activity and answer payment-related privacy questions.

Retention Checks

We keep account and wallet records for as long as needed for service, dispute handling, security and legal duties. When data is no longer required, we remove it or separate it from direct account identity where practical.

Correction Requests

If your contact details or account data are wrong, ask support to correct them. We may need proof that you control the account before changing records that affect login, wallet access or past transactions.

Explore Privacy Questions Before Joining

These answers explain the practical parts of our privacy policy before you open an account. They cover what data we collect, why we use it, how payment records are handled, and how you can reach us about access, correction or deletion. The answers are written for Malaysia account holders, but legal rights and service access still depend on the law that applies where you are.

It covers account details, contact data, device signals, cookie records, wallet activity, support messages and game-session records from areas such as live tables, slots and sportsbook. It also explains why each data type may be needed.

We collect account data to create access, maintain login security, process wallet activity, answer support requests and keep service records. We do not ask for more data than we need for those account and legal purposes.

Yes. Contact support and tell us which account detail needs correction. We may ask you to confirm identity first, especially where the change affects login access, contact details, wallet records or past transaction matching.

For these payment options, we may store channel name, transaction reference, status, time and amount linked to your account. We do not need your full banking password or one-time code to handle a privacy request.

We keep data while your account is active and for periods needed for security, disputes, accounting, fraud checks and legal duties. When retention is no longer required, we remove data or reduce its link to you where practical.

Cookies can keep you signed in, remember page settings and help us see whether the privacy page, lobby and wallet areas load correctly. You can clear cookies in your browser, but you may need to log in again.

Use chat for quick privacy questions or email for requests needing a written trail, such as access, correction or deletion. Include your account name and contact email so we can verify and respond to the right person.

Open Your ikaya Privacy Choices

Check Privacy Help Channels

Browse Data Controls Inside Your Account

Account Data Map

Cookie Choices

Login Security

Payment Records

Retention Checks

Correction Requests

Explore Privacy Questions Before Joining

01 What data does the privacy policy cover?

02 Why do we collect account data?

03 Can I ask to correct my account data?

04 How are Touch 'n Go, GrabPay, Boost dan FPX handled?

05 How long do we keep my data?

06 Do cookies track my session?

07 How do I contact ikaya about privacy?

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